Privacy Policy
Last updated: 6 October 2026
1. Information We Collect
We collect information you provide directly to us (such as name, email, and phone number when you register or contact an agent), as well as usage data collected automatically when you use our platform (such as pages visited and search queries).
2. How We Use Your Information
- To provide and improve our property listing services
- To connect buyers and renters with agents and developers
- To send service-related notifications (new listings, price changes)
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with agents or developers when you express interest in a property, or with service providers who help us operate our platform (hosting, analytics, email delivery).
Third-party data processors and overseas transfers
Some of these service providers process your data on servers located outside Malaysia. In line with the Personal Data Protection Act 2010 (as amended in 2024), we disclose the processors we rely on and where they process your data:
| Processor | Purpose | Location |
|---|---|---|
| DigitalOcean | Application hosting and the primary PostgreSQL database (all listing, account and inquiry data) | Singapore (SGP1) |
| Supabase | Authentication and session storage (email, phone) | Singapore (ap-southeast-1) |
| Google AI (Gemini) | AI lead-qualification of inquiry messages | United States / global |
| OpenAI | AI lead-qualification fallback for inquiry messages | United States |
| Stripe | Subscription payment processing (name, email, card) | United States |
| Cloudflare | Bot protection (Turnstile) and CDN — processes IP addresses | Global edge network |
| Google Analytics 4 | Aggregate usage analytics — processes IP / device identifiers | United States / global |
| Resend | Transactional email delivery (email addresses) | United States |
| n8n | Workflow automation — sends agent claim-invite emails (name, email) and relays WhatsApp messages to our chatbot (phone number, message content) | Singapore (self-hosted on DigitalOcean) |
| Sentry | Error monitoring and AI request tracing — personal data is stripped from reports by default | United States |
4. Cookies
We use cookies and similar technologies to maintain your session, remember preferences, and analyse site usage. You can disable cookies in your browser settings, though some features may not function correctly.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at superhomes999@gmail.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.
8. Data Protection Officer
Our Data Protection Officer oversees compliance with the Personal Data Protection Act 2010. To raise a data-protection concern, request access to or correction of your personal data, or lodge a complaint, please contact:
Data Protection Officer
superhomes999@gmail.com
SuperHomes
9. Estate Agents
This section applies to registered real estate negotiators and agents ("agents") whose details appear on SuperHomes, including agents who have not created an account with us.
Where we obtain agent data
- Publicly available property listings on third-party property portals
- The public register of the Board of Valuers, Appraisers, Estate Agents and Property Managers (LPPEH), including registration (REN) numbers and contact details published there
- Information agents give us directly when they register, claim or edit their profile
What we hold
Name, REN or registration number, phone number, email address, agency or company name, profile photo, and the property listings associated with the agent.
Why we use it
- To show public agent profiles and agency pages, so buyers and renters can find and contact agents
- To invite agents to claim and manage their profile, by email and by WhatsApp
- To pass enquiries from buyers and renters to the agent responsible for a listing, including WhatsApp notifications that a lead is waiting
- To verify an agent's registration status
We rely on our legitimate interest in operating an accurate property marketplace and in letting agents take control of information already published about them. We have weighed that interest against agents' rights and limit our messages accordingly. Contact details are used to reach the agent about their own profile and enquiries; we do not sell agent data.
Stopping messages, correction and removal
- WhatsApp: reply STOP (or BERHENTI) to any outreach message and we will not contact that number again for outreach.
- Email: use the unsubscribe link in any invitation email. This stops invitation emails; service emails about an account you have created (such as verification results) continue.
- Correction or removal: email superhomes999@gmail.com to correct your details or have your profile removed. You do not need to give a reason. See also our Agent Charter.